TERMS OF SALE


New Accounts: A Deposit is required for all orders, unless terms are set in place formally with our accounting department. Blank orders require full payment before orders ship. Balances due are collected before shipping, unless advance payment has been made/approved, or credit references are on file with Ad-Line Industries Co. Inc.

Existing Clients: We require a Deposit on all orders, call for term status.

COMPANY INFO: HOURS OF OPERRATION: 8am-5pm M-F PST­

ORDER/ ACKNOWLEDGMENT: Please type or write all purchasing details clearly on a company purchase order form, or email with an authorized signature or contact number and deliver it via email or fax to our Ad-Line office. If emailing an order, be sure to include all company contact information. Placing a PO with Ad-Line is an acknowledgement of our terms and order policies.

ORDER POLICY: All orders must be submitted via Email/Fax accompanied with complete contact information. Call our office to confirm the order has been received. Changes made to any orders placed must be approved by our production manager and put in writing. For orders placed on made to order items, materials are purchase from our factory when the PO is received with or without proof layout approval. A commitment is made to the quantity placed. Once an order is approved for printing production no changes can be made unless discussed and approved by production. An order can not be cancelled after approval and/or payment is made.

PRICING
Class : All Products Unit Prices : A/P 50% (Excluding Jackets)
: : : : :    All Jackets Unit Prices: V/S 35%
All prices include a one color, one location imprint.

Embroidery Options: QUR

SCREEN SET UP:
$38.75 (v) Per Imprint Color/Logo
$77.50 (v) Per Imprint Color/Logo (36" & 48" Beach Balls)

*Costs will vary per product/Imprint size, call or email Sales Team to confirm.
Repeat Screen Set Up: $10.00(v) per color/logo

Additional Imprint Colors/Locations:
Running charge: $0.70 (v) per additional imprint color and/or location.
Running charge: $1.25 (v) per additional imprint color and/or location.

*Costs will vary per product/Imprint size, call or email to confirm.

PMS COLOR MATCHING:

No Charge - Colors are matched as close as possible to PMS-C. 
Exact color matching is not guaranteed.

BELOW MINIMUM: Add $24.50 (v) for less than minimum quantity order. Please call for absolute minimum quantities.

SAMPLES: Please call customer service for details on random samples. Most sample requests require a shipper number to be provided.  

WEBSITE IMAGES/PAINT QUALITY: Some image shown on this site may look slightly different in real time such as color, paint or size. This could be due to lighting, an individual computer monitor, or slight changes in mass production as all are made by hand. Some products we provide are also hand painted overseas. Some paint imperfections are acceptable quality, not every item will be painted the same. Painted Novelty items are made overseas at the factory. Any over sprayed lines, imperfections, or uneven painting is not something we can control as we do not paint items within our warehouse. Claims will not be accepted for product coloror paint quality concerns. Samples can be provided upon request to see quality of items before purchasing. Contact our sales office today.

OTHER CHARGES 
PAPER PROOF: No Charge, all sent via email for approval. 
Pre-production Sample: QUR: Please call customer service for pricing on specific items, applicable screen fees and shipping for pre-production sample may apply.
Spec. Sample: QUR: Please call customer service for pricing on specific items, applicable screening fee and shipping for sample may apply.
 
NORMAL PRODUCTION TIME:  7-9 business days for imprinted items in stock. Multi-color imprints, made to order items or, unusually large orders may need extra production time. QUR.

RUSH ORDER SERVICES: QUR, Please call our Sales Team today.

NON IMPRINTED: 

Most items, depending on stock, are shipped within 24 hours. Call customer service today for special pricing.

ARTWORK: 

Camera-ready vectored outlined artwork should be provided by buyer.
$50.00 (v) per hour if artwork is done by Ad-Line Industries
In-house color separation $19.00 (v) per color.

Artwork E-mail: adlineind@gmail.com, adlineind@aol.com
Digital Formats: E-mail ONLY
The following files are accepted:
Adobe Illustrator (CS or lower, .EPS, .Al, or .PDF, .SVG)
Corel Draw (10 or lower)
(Rarely .JPEG)

Artwork will be sized to maximum imprint area unless otherwise specified.

IMPRINT AREAS:

Sizes shown are guidelines and may vary based on artwork and product.

TYPESETTING:
$7.00 (v) per Logo/ Up to 2 Lines of text, up to 6 words. Call our Sales Office today for details. 

SHIPPING:
Billing FOB Point: Hayward, California 94545­­­­­

INCORRECT ADDRESSES: $20.00(v) plus carrier charges per package.

FREIGHT:

Ad-Line Industries is not responsible for delayed or lost shipments with any 

Freight Carrier. This would included any port delays for ocean shipments. Freight is assumed by buyer unless quoted otherwise. We can ship using your preferred carrier if shipping on your account, or we can offer an alternative and bill you for the shipping cost. Keep in mind, shipments do not have guaranteed transit times, this includes all shipping methods. If it is a made to order item at our overseas factory depending on production time quoted we may not be able to use a 3rd party shipper #. Call for more details.

SPILT SHIPMENTS: If there are more than 3 drop ship locations there will be an additional drop ship charge of $5.00 (v) per added location for domestic orders as we only cover 3 locations.

PACKAGING: Items are all bulk packaged unless otherwise requested and quoted.

CLAIMS:

Report all claims, defects and damages to our sales office within 7 business days of delivery. For rush or made to order item contact us within 3 business days of delivery. Claims filed after 7 business days will be considered on a case-by-case basis. This includes questions or concerns on products received. In the case of damaged items, you must provided images as well as notify the carrier for a damage inspection (Sign for Packages as Damaged). Ad-Line is not responsible for damages made in transit .

RETURN POLICY:

Returns are not accepted as all products sold are for promotional use, this includes blank items. We do not refund orders that are late, damaged or lost due to the freight carrier. Please call our sales office for details. Returns will not be accepted without prior authorization by our sales or management team. Returns are only accepted if it is an error made on our end or if the merchandise is defective and reported within the claims deadline. All return/claims must be reported within the timeline give above in the Claims section. We also can not determined any products lifespan.

CANCELLATION & CHANGES ON ORDERS:
Cancellation and/or changes on orders must be requested in writing and received and approved by Ad-Line sales office and will be considered on a case-by-case basis. Verbal cancellation and changes are not acceptable. If an order is cancelled after it is placed, with or without a proof provided a cancellation charge will apply. The amount charged will depend on the details of the order, and a re-stocking fee may also apply.