GENERAL INFORMATION - ORDER POLICIES
Ordering, pricing, artwork, production, shipping and return information
Please review the information below before placing your order.
If you have questions about pricing, production time, samples, artwork, shipping or order requirements, please contact our Sales Team.
QUICK LINKS
TERMS OF SALE
New Accounts
A deposit is required for all orders, unless terms are formally established with our accounting department. Blank orders require full payment before orders ship. Balances due are collected before shipping, unless advance payment has been made/approved, or credit references are on file with Ad-Line Industries Co. Inc.
Existing Clients
We require a deposit on all orders. Call for current term status.
COMPANY INFORMATION
Hours of Operation: Monday-Friday, 8:00 AM-4:00 PM PST
ORDERING & ACKNOWLEDGMENT
Order / Acknowledgment
Please type or write all purchasing details clearly on a company purchase order form, or email with an authorized signature or contact number and deliver it via email or fax to our Ad-Line office. If emailing an order, be sure to include all company contact information. Placing a PO with Ad-Line is an acknowledgment of our terms and order policies.
Order Policy
All orders must be submitted via email or fax accompanied with complete contact information. Call our office to confirm the order has been received. Changes made to any orders placed must be approved by our production manager and put in writing. For orders placed on made-to-order items, materials are purchased from our factory when the PO is received, with or without proof layout approval. A commitment is made to the quantity placed. Once an order is approved for printing production, no changes can be made unless discussed and approved by production. An order cannot be cancelled after approval and/or payment is made.
PAYMENT OPTIONS
We accept Visa, MasterCard, and ACH transfers. Credit card payments on orders exceeding $2,000.00 will incur a 3% processing fee.
PRICING & IMPRINTING
Standard Pricing
All Products Unit Prices: A/P 50% (excluding Jackets)
All Jackets Unit Prices: V/S 35%
All prices include a one-color, one-location imprint unless otherwise specified.
Embroidery Options
QUR
Tape Charge for Embroidery
$90.00 (v) per logo
Screen Setup
$38.75 (v) per imprint color/logo
$77.50 (v) per imprint color/logo for 36" & 48" Beach Balls
Costs will vary per product/imprint size. Call or email our Sales Team to confirm.
Repeat Screen Setup
$10.00 (v) per color/logo
Repeat Tape / DST File Provided
$12.50 (v) per logo/DST file provided
Additional Imprint Colors / Locations
Running charge: $0.70 (v) per additional imprint color and/or location.
Running charge: $1.25 (v) per additional imprint color and/or location.
Costs will vary per product/imprint size. Call or email to confirm.
Full Color Printing
Full-color printing is available and quoted upon request. Pricing will be confirmed once artwork is reviewed.
PMS Color Matching
No charge. Colors are matched as close as possible to PMS-C. Exact color matching is not guaranteed.
OTHER CHARGES & SAMPLES
Below Minimum: Add $24.50 (v) for less than minimum quantity order. Please call for absolute minimum quantities.
Typesetting: $7.00 (v) per logo / up to 2 lines of text, up to 6 words. Call our Sales Office for details.
Paper Proof: No charge. All proofs are sent via email for approval.
Pre-Production Sample: QUR. Please call customer service for pricing on specific items. Applicable screen fees and shipping for pre-production samples may apply.
Spec. Sample: QUR. Please call customer service for pricing on specific items. Applicable screening fees and shipping for samples may apply.
Samples: Please call customer service for details on random samples. Most sample requests require a shipper number to be provided.
PRODUCT & PRINT QUALITY
Website Images / Product Paint Quality
Some images shown on this site may look slightly different in real life, such as color, paint or size. This could be due to lighting, individual computer monitor differences, or slight changes in mass production, as all are made by hand. Some products we provide are also hand painted overseas. Some paint imperfections are acceptable quality; not every item will be painted the same.
Painted novelty items are made overseas at the factory. Any oversprayed lines, imperfections, or uneven painting are not something we can control, as we do not paint items within our warehouse. Claims will not be accepted for product color or paint quality concerns. Samples can be provided upon request to see the quality of items before purchasing. Contact our Sales Office today.
Print Consistency
All imprints are printed and aligned manually with hand-eye coordination. While we strive to maintain consistency, slight variations in color, alignment, and imprint placement may occur and are not guaranteed. Every effort is made to ensure the highest possible uniformity across all items.
PRODUCTION
Normal Production Time: 7-9 business days for imprinted items in stock. Multi-color imprints, made-to-order items, or unusually large orders may need extra production time. QUR.
Rush Order Services: QUR. Please call our Sales Team today.
Non-Imprinted: Most items, depending on stock, are shipped within 24 hours. Call customer service today for special pricing.
ARTWORK
Artwork Requirements
Camera-ready vectored outlined artwork should be provided by buyer.
$50.00 (v) per hour if artwork is done by Ad-Line Industries.
In-house color separation: $19.00 (v) per color.
Digital Formats
To be emailed ONLY.
Accepted files:
Adobe Illustrator (CS or lower, .EPS, .AI, or .PDF, .SVG)
Corel Draw (10 or lower)
Rarely .JPEG
Artwork will be sized to the maximum imprint area unless otherwise specified.
IMPRINT AREAS
Sizes shown are guidelines and may vary based on artwork and product.
SHIPPING & FREIGHT
Address Corrections: $20.00 (v) plus carrier charges per package.
Billing FOB Point: Hayward, California 94545 for in-stock items.
Freight Policy
Ad-Line Industries is not responsible for delayed or lost shipments with any freight carriers. This includes port delays for ocean shipments on arriving containers.
Freight is assumed by buyer unless quoted otherwise. Insurance is not purchased unless requested. We can ship using your preferred carrier if shipping on your account, or we can offer an alternative and bill you for the shipping cost.
Keep in mind, shipments do not have guaranteed transit times; this includes all shipping methods.
If it is a made-to-order item at our overseas factory, depending on production time quoted, we may not be able to use a third-party shipper number.
If you provide a third-party shipper number and it results in a chargeback from the carrier, we will charge the card provided toward the order if provided. Any and all chargebacks will be billed to the client, including incorrect addresses provided. Call for more details.
DROP SHIPMENTS & PACKAGING
Split Shipments: If there are more than 3 drop-ship locations, there will be an additional drop-ship charge of $5.00 (v) per added location for domestic orders, as we only cover 3 locations.
Packaging: Items are all bulk packaged unless otherwise requested and quoted.
CLAIMS
CLAIMS DEADLINES
Defects and/or damages: report within 7 business days of delivery.
Rush or made-to-order items: contact us within 3 business days of delivery.
Claims filed after 7 business days will be considered on a case-by-case basis. This includes questions or concerns on products received.
For damaged items, you must provide images and notify the carrier for a damage inspection. Please sign for packages as damaged when applicable.
Ad-Line is not responsible for damages made in transit.
RETURN POLICY
Returns are not accepted as all products sold are for promotional use, including blank items.
We do not refund orders that are late, damaged, or lost due to the freight carrier. Please call our Sales Office for details.
Returns will not be accepted without prior authorization by our Sales or Management Team.
Returns are only accepted if it is an error made on our end or if the merchandise is defective and reported within the claims deadline.
All returns/claims must be reported within the timeline given above in the Claims section. We also cannot determine any product's lifespan.
CANCELLATION & CHANGES ON ORDERS
Cancellation and/or changes on orders must be requested in writing and received and approved by the Ad-Line Sales Office. Requests will be considered on a case-by-case basis.
Verbal cancellation and changes are not acceptable.
If an order is cancelled after it is placed, with or without a proof provided, a cancellation charge will apply. The amount charged will depend on the details of the order, and a restocking fee may also apply.
Questions about an order or policy?
Please contact the Ad-Line Sales Team for assistance.