GENERAL INFORMATION - POLICIES

TERMS OF SALE

New Accounts: A deposit is required unless terms are formally established. Blank orders require full payment before shipping. Balances are collected before shipping unless advance payment is approved or credit references are on file.

Existing Clients: We require a deposit on all orders. Call for current term status.

ORDERING & ACKNOWLEDGMENT

Order / Acknowledgment: Purchasing details must be clearly provided on a company PO or email with an authorized signature/contact number. Include complete company contact information. Placing a PO acknowledges Ad-Line terms and order policies.

Order Policy: Orders must be submitted by email or fax with complete contact information. Changes require production approval in writing. For made-to-order items, materials are purchased when the PO is received. Once approved for printing, no changes may be made unless approved by production. Orders cannot be cancelled after approval and/or payment.

PRICING & IMPRINTING

Standard Pricing: All Products Unit Prices: A/P 50% (excluding Jackets). All Jackets Unit Prices: V/S 35%. All prices include a one-color, one-location imprint unless otherwise specified.

Tape Charge for Embroidery: $90.00 (v) per logo.

Screen Setup: $38.75 (v) per imprint color/logo. $77.50 (v) per imprint color/logo for 36" & 48" Beach Balls. Costs will vary per product/imprint size. Call or email our Sales Team to confirm.

Repeat Screen Setup: $10.00 (v) per color/logo.

Additional Imprint Colors / Locations: Running charge: $0.70 (v) per additional imprint color and/or location. Running charge: $1.25 (v) per additional imprint color and/or location. Costs will vary per product/imprint size. Call to confirm.

Full Color Printing: Full-color printing is available and quoted upon request. Pricing will be confirmed once artwork is reviewed.

PMS Color Matching: No charge. Colors are matched as close as possible to PMS-C; exact matching is not guaranteed.

OTHER CHARGES & SAMPLES

Below Minimum: Add $24.50 (v) for less than minimum quantity order. Please call for absolute minimum quantities.

Typesetting: $7.00 (v) per logo / up to 2 lines of text, up to 6 words. Call our Sales Office for details.

Paper Proof: No charge. All proofs are sent via email for approval.

Pre-Production Sample: QUR. Please call customer service for pricing on specific items. Applicable screen fees and shipping for pre-production samples may apply.

Spec. Sample: QUR. Please call customer service for pricing on specific items. Applicable screening fees and shipping for samples may apply.

Samples: Call customer service for random samples. Most sample requests require a shipper number to be provided.

PRODUCT & PRINT QUALITY

Website Images / Product Paint Quality: Website images may differ slightly in color, paint or size due to lighting, monitors and hand-made production. Some products are hand painted overseas; paint imperfections are acceptable quality.

Painted novelty items are made overseas. Overspray, imperfections and uneven painting cannot be controlled in our warehouse. Claims will not be accepted for product color or paint quality concerns. Samples are available upon request.

Print Consistency: All imprints are printed and aligned manually. Slight variations in color, alignment and imprint placement may occur and are not guaranteed.

PRODUCTION

Normal Production Time: 7-9 business days for imprinted items in stock. Multi-color imprints, made-to-order items, or unusually large orders may need extra production time. QUR.

Rush Order Services: QUR. Call our Sales Team.

Non-Imprinted: Most items, depending on stock, are shipped within 24 hours. Call customer service today for special pricing.

ARTWORK

Artwork Requirements: Camera-ready vectored outlined artwork should be provided by buyer. $50.00 (v) per hour if artwork is done by Ad-Line Industries. In-house color separation: $19.00 (v) per color.

Digital Formats: To be emailed ONLY. Accepted files: Adobe Illustrator (CS or lower, .EPS, .AI, or .PDF, .SVG). Rarely .JPEG (HIGH RESOLUTION).

Artwork will be sized to the maximum imprint area unless otherwise specified.

IMPRINT AREAS

All Imprint areas are maxed out as large as possible.

SHIPPING & FREIGHT

Address Corrections: $20.00 (v) plus carrier charges per package.

Billing FOB Point: Hayward, California 94545 for in-stock items.

Freight Policy: Ad-Line Industries is not responsible for delayed or lost shipments with any freight carriers. This includes port delays for ocean shipments on arriving containers.

If you provide a third-party shipper number and it results in a chargeback from the carrier, we will charge the card provided toward the order if provided. Any and all chargebacks will be billed to the client, including incorrect addresses provided. Call for more details.

DROP SHIPMENTS & PACKAGING

Split Shipments: If there are more than 3 drop-ship locations, there will be an additional drop-ship charge of $5.00 (v) per added location for domestic orders, as we only cover 3 locations.

Packaging: Items are all bulk packaged unless otherwise requested and quoted.

PAYMENT OPTIONS

We accept Visa, MasterCard, and ACH transfers. Credit card payments on orders exceeding $2,000.00 will incur a 3% processing fee.

PAST-DUE ACCOUNTS & COLLECTION POLICY

Past-Due Invoices: All invoices are due according to the payment terms stated on the invoice or order acknowledgment. Any balance remaining unpaid after the stated due date is considered past due.

Collection of Past-Due Accounts: Accounts referred for collection may be subject to the following collection fee based on the age of the past-due balance:

Age of Account	Collection Fee
0-60 Days	18%
61-120 Days	20%
121 Days-1 Year	25%
1-2 Years	35%

Additional Collection Costs: Delinquent accounts referred for collection may also be responsible for reasonable collection costs, attorney's fees and court costs to the extent permitted by law and agreement.

Ad-Line Industries reserves the right to suspend production, shipment, and/or further orders on accounts with past-due balances until the account is brought current. By placing an order with Ad-Line Industries, the customer acknowledges and agrees to the payment terms and policies stated herein.

CLAIMS

CLAIMS DEADLINES: Defects and/or damages: report within 7 business days of delivery. Rush or made-to-order items: contact us within 3 business days of delivery.

Claims filed after 7 business days are considered case-by-case.

For damaged items, provide images and notify the carrier for inspection. Please sign for packages as damaged when applicable.

Ad-Line is not responsible for damages made in transit.

RETURN POLICY

Returns are not accepted as products sold are for promotional use, including blank items.

We do not refund orders late, damaged, or lost due to the freight carrier.

Returns are only accepted for an error made on our end or defective merchandise reported within the claims deadline.

All returns/claims must be reported within the Claims deadline.

CANCELLATION & CHANGES ON ORDERS

Cancellation and/or changes on orders must be requested in writing and received and approved by the Ad-Line Sales Office. Requests will be considered on a case-by-case basis.

Verbal cancellation and changes are not acceptable.

If an order is cancelled after it is placed, with or without a proof provided, a cancellation charge will apply. The amount charged will depend on the details of the order, and a restocking fee may also apply.